FAQ

Frequently Asked Questions:

• How long does it take for my Bean Bag to Arrive?
  We will process your order within 48 hours* however we cannot guarantee how long the shipping process will take.  For our free shipping we use Australia Post and Fastway Courier who usually delivery within 2-3 working days.  Some parts of Australia take longer such as Regional and Remote areas and Western Australian addresses. If you opt and pay for Express Post it will take normal express post time-frames according to Australia Post guidelines.  If you are concerned about how long your parcel is taking please don't hesitate to contact us on admin@eponaco.com 
• *Please note that there may be delays during high peak times such as Christmas; Public Holidays; or delivery issues with Carriers beyond our control.

• Does my Bean Bag come filled?
  Your Epona Co. Bean Bag comes conveniently flat packed, with filling instructions, for logistical and economic reasons.  You can purchase our special Micro Beans in our Zip-and-Tip bags online to anywhere in Australia, or purchase regular beans from your local Target, Big W, Kmart or bean retailer.

• What are the Bean Bags filled with?
  We recommend filling your Bean Bag with Polystyrene beans/balls (commonly called beans) - this is the most commonly used filling for Bean Bags.  We are currently investigating more environmentally friendly options for filling and will have them available once they become commercially viable.

• Where do I buy the filling for my Bean Bag?
  You can purcase Epona Co.'s Micro Bean fillling in 200L bags from our online store for anywhere in Australia. Otherwise, you can purchase regular bean filling in 100L bags from department stores such as Big W, K-Mart, Target, Spotlight and other similar retailers.

• What are the difference between your whisper quite micro bean filling and the commercial bean fillings available in local stores?

Our bean fillings are manufactured locally and are 70% smaller than the standard bean fillings. This means they hold the shape of the bean bag for a lot longer than the standard bean fillings because there is hardly any air to compress – this in turn means you won’t have to top up your bean bag as much (which is time consuming and messy) and it ends up about the same price over time.  Our micro beans are also a lot quieter – this makes a difference if you use your beanbag inside watching TV or in a study area. Our Whisper Micro Beans are at around  0.3 mm in size.

• How do I fill my Bean Bag?
  The easiest method to fill your Bean Bag is to half fill the inner bag first then place inside the outer shell and continue filling. Each Bag has instructions with recommended amount required for filling - this is a guide and you should fill your Bean Bag until you feel the right comfort level for you.  Look us up on YouTube for instructions. 

• What is the benefit of a removable inner bag?
  There are a few benefits to the inner bags that we use on our bean bags. Firstly it allows the outer cover to be easily removed and washed. Secondly we have found that is assists in compressing the Polystyrene beans underneath your weight which assists in shape retention as well as making a quieter bean bag (far less rustling as experienced with normal bean bags). It also provides further price of mind from a safety point of view with small children in the unlikely event of a bean bag splitting.
   
• How do I open my Bean Bag?
  Always use a paperclip.  Child proof zips are incorporated with all our Bean bags on both inner and outer bags - these can be closed by hand but require a paperclip to disengage child lock to open. Details regarding this are included on our packaging, and available on YouTube.

• How do I care for my Bean Bag?

• Can I leave my Bean Bag outside?
  This depends on the fabric you have purchased. Some of our bean bags are designed for outdoor use however prolonged exposure to sun will reduce the life and colour of your bean bag. To ensure your Bean Bag ages as well as you do, we suggest keeping it in a shaded area when not in use and out of direct sunlight.
   
• Will my Bean Bag go mouldy?
  Olefin is an excellent material for mould resistance and normally will inhibit mould growth. However if your bean bag experiences a lot of wet and damp weather and is not dried properly then mildew may grow on dirt or other substances found on the fabric. Bean bags should be kept clean and free from dirt and build up to help reduce this occurring.  
   
• Can my Bean Bag go in the pool?
  Our H2O range - the Moby and Nemo are especially designed for the pool, and it is their ability to drain rapidly that optimises this.  Our other premium outdoor bean bags can withstand getting wet however will not drain as freely as the bean bags designed specifically for the pool.  Therefore we don't recommend them for the pool.  If they do end up in the pool and water penetrates the inner bag, simply remove the inner bag and let it drain, then reinsert into the cover when dry.
   

• My Bean Bag has got water into the inner bag, is this a problem?
  No matter how the bags are made water can still penetrate through the zip and seams. If you find your inner bag has got wet for any reason - simply remove the inner bag and drain then dry in the sun. Ensure this and the outer cover is properly dry and reinsert the inner bag into the outer cover. The inner bag being made from breathable mesh allows breathability and draining.
   
• My Bean Bag has lost some of it's shape and comfort is this normal?
  Depending on how much use your bean bag gets this may happen at some point. It is caused by the Polystyrene beans slightly compressing and losing their shape - this causes the bean bag to appear under filled and can effect comfort and shape. Simply top up the bean bag with filling to a level that you deem comfortable.

• Do we need to pay for the shipping?