For first time customers of Epona Co., the minimum order value is $2000/10 products. New customers will be placed on Proforma until such time that total orders invoiced is over $1500. Once customers have reached the $1500 expenditure, they will be placed automatically on 30-day net account providing they have completed a credit application form and have been approved by Epona Co.
Products or goods purchased from Epona Co. shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be and will typically be granted on a semiannual basis.
All prices are listed in Australian dollars (AUD). All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (interior designers, architects etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. All pricing is exclusive of GST.
Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without the owners of Epona Co.’s prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer prior to goods being returned.
*Clearance stock and floor demos will not be covered under our warranty.
Please email us at firstname.lastname@example.org with details of the product prior to returning it.
Epona Co. accepts credit card (MasterCard, Visa and American Express) and EFT payments.
All credit card payments incur a merchant fee of 2.2%
If paying via EFT, please email us through remittance advice as proof of payment.
You may also apply for credit terms with us by filling out an application form with at least three credit references.
Payments declined due to insufficient funds could be considered fraud and subject the customer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances and at our discretion, we will only charge the customer a reimbursement for bank fees and other incurred costs.
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $25.00 will apply.
Please inspect all shipments immediately upon arrival. Please contact Epona Co. at email@example.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact Epona Co. for information about availability.
*Faster shipping is available at customer’s expense (Stock may be available – please inquire)
Out of stock goods will be backordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order, they will be added to your order without duplication. Outstanding backorders will be shown on each invoice. If you wish to cancel any backorder or not have back-orders listed at all, please inform us.
Contact us by sending an email at firstname.lastname@example.org for pricing and arrangements.
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE MERCHANDISE. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY SELLER. IN NO EVENT SHALL SELLER BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR PROFITS OF CUSTOMER.
CUNSUMER RETURNS WILL BE HANDLED IN THE FIRST INSTANCE BY THE CUSTOMER WHO WILL REQUEST.
PROOF OF FAULT. IF DEEMED A WARRANTY ISSUE, CUSTOMER WILL REDIRECT CONSUMER TO OUR CLAIMS DEPARTMENT FOR FURTHER CONSIDERATION (OUR DISCRETION).